Boarding FAQ

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1. What is your boarding facility like?
We have a large boarding facility located on 30 acres on a country hillside in DeSoto, Texas. Our dogs view grass and trees instead of concrete parking lots.

2. What boarding accommodations do you offer?
The boarding area for dogs includes spacious indoor/outdoor runs with access to air-conditioning or heat. The entire “outdoor” area is covered by our large roof to protect pets from the weather. The boarding area for small dogs and cats is located upstairs in a more quiet portion of the facility where a little more attention and care is given. Soft, comfortable mutt mat beds are available to all pets.

3. Will my dog be “cooped-up” in a small cage the whole time?
Not at Willow Run Kennels! Our boarding area offers large, spacious runs. All runs are 4 feet wide and either 11 or 16 feet long, allowing for plenty of room to run and stretch. Supplemental exercise and supervised play can also be provided for a small daily charge. In addition, our obedience trainer can do daily training sessions or “tune-ups” while you are away to help prevent boredom. Our clients find this is a great time and opportunity to brush up on manners!

4. What are your hours?
We are open Monday through Friday from 7:30 a.m. to 6:00 p.m. We are also open on Saturdays from 7:30 a.m. to 1:00 p.m. We are closed to the public on Sunday.

5. Where are you located?
We are located in DeSoto Texas, just 15 minutes south of Dallas with easy access off I-35E. If you would like to contact us, please click here.

6. Is there a Veterinarian on staff?
Yes! Willow Run Kennels is in fact owned and operated by a veterinarian. Dr. Harry E. Moore has owned the facility since 2001. He and our associate veterinarians, Dr. Maya Barfield and Dr. Wes Hayes, provide loving care and service to all of our hospital patients and kennel boarders alike. Along with the rest of our compassionate well-trained staff, we try to make each pet’s visit as comfortable as possible. In the event of an emergency during office hours, medical care is immediately available—if our veterinarians are unavailable outside of office hours, your pet would be taken to an emergency veterinary facility or to your own veterinarian based on your preference.

7. If I already have a veterinarian, may my pet stay at your facility?
Willow Run Kennels works closely with other veterinarians in the area. We can call to get medical updates on your pet before boarding and communicate closely if a medical condition occurs while in our care.

8. What vaccinations are required for boarding?
Dogs are required to be current on rabies. The DHLPP vaccine (distemper, hepatitis, leptospirosis, parainfluenza and Parvo Virus) vaccine should have been given within the last year. Bordetella vaccination is required every six months. Bordetella is also known as “kennel cough” or “canine cough.” It is an airborne bacteria that can be a problem in areas where dogs are housed together. Vaccination of your dog with this important vaccine, prior to boarding, helps eliminate or reduce the signs of this irritating disease syndrome. We also require the canine influenza H3N2 vaccine for boarded dogs. Canine influenza H3N2 is a viral disease similar to Bordetella, but the disease is more severe and often leads to pneumonia. Ideally, your pet should be vaccinated 8 days prior to boarding. Beginning October 1, 2017, dogs will also need to be vaccinated against the H3N8 strain of Canine Influenza as well.

Cats are required to be current on rabies and should have been vaccinated for FVRCP (feline viral rhinotracheitis, calicivirus, and panleukopenia) within the last year. We also require your feline be vaccinated for Bordetella within the past six months. Ask your veterinarian or call us if you have any questions regarding the status of your pet’s vaccinations.

9. Should I bring my pet’s food while boarding?
If your pet is on a special diet or has a difficult time changing diets, then you may bring their own food. Otherwise, we will provide your pet with a high-quality maintenance dog food. After years of kennel trials, we have selected Royal Canin Low Fat diet for our boarders. We have found this food to be highly palatable and has the fewest GI tolerance problems.

10. If I have more than one dog, can they stay together?
Absolutely, we encourage it! Boarding two “friends” together helps to alleviate the stress of being separated. We also discount the second dog’s boarding rate.

11. How can I get more information about Willow Run Kennels and Animal Clinic?
If you would like more information about Willow Run Kennels and Animal Clinic or a pet-related question/concern, you can call us at 972-223-4400. You can also email us. Our fax number is 972-274-2171.

12. Can I send you email? Please provide contact info here.
Feel free to email us anytime. Please allow 24 hours for a response.